Delivery and returns
We take special care to ensure our customers deliveries in optimal conditions.
As soon as your order is complete, it is processed within 48 hours and shipped by us by the carrier you choose, between 2 and 4 working days.
You will then receive a confirmation email which will indicate the date of arrival of the package as well as a tracking number.
Do not hesitate to contact us in the event of a problem with one of your deliveries.
We will do everything possible to settle this setback as soon as possible.
Exchange and return policy
The products purchased on our Boutique are produced with the greatest care.
In the event of a packaging defect or a product damaged during transport, simply send us an email here , attaching a photo and telling us what your problem is. We will do our best either to exchange it or to refund it to you. You just have to tell us on your request.
The price of the product is then exchanged or refunded to you within 14 days from the day La Fille de l'Air collects the returned product or from the day you provide proof of shipment of the product.
In the event of an exchange, a prepaid return label will be sent to you by email; all you need to do is print it and stick it on your package.
The reimbursement is made by the same means of payment as the one you used when paying on Fleur2sel.
You nevertheless agree to be reimbursed by any other means (in particular by transfer).
The refund includes the price of the returned product (s) as well as the cost of the standard delivery method offered by La Fille de l'Air.
On the other hand, if a product is returned for the following reasons:
Change of opinion
a better price elsewhere
You don't need it anymore
The return costs will be entirely at your expense.
No exchange or refund may be required before the return of the defective product.