STORE POLICY
CUSTOMER SERVICE
In the event of a request for information on our products, it is advisable to send us an email via the Contact page or to send us a message via the Chat module, present on the home page of the site. An answer will be given to you during the day.
​
Customer Service is operational 7 days a week, from 9 a.m. to 7 p.m. without interruption.
​
We take special care to ensure our customers receive deliveries in optimal conditions. As soon as your order is completed, it is processed within 48 hours and shipped by us.
You will then receive a confirmation email which will indicate the date of arrival of the package as well as a tracking number.
Do not hesitate to contact us in case of problem with one of your deliveries.
We will make every effort to resolve this setback as soon as possible.
​
For any purchase, an invoice will be systematically sent to you by email. We hold at your disposal the duplicates of the invoices in case you ask for it
WHOLESALE
For our Professional customers, a preferential rate has been implemented, as well as à la carte packaging. You can also order online via the dedicated pageProfessionals.This space is protected by a password.
To unlock access to this page, simply complete the form on the Home page, send it and you will receive by return the password allowing you to make your purchases directly on the Professionnal work place.
​
For bulk and large quantity sales, let us know your needs by email by filling in the name of your company, your Siret number,
via the Contact form, an estimate will be sent to you during the day.
MEANS OF PAYMENT
- Credit/debit cards
- PAYPAL
- SEPA transfer
- Offline payment